Pest control is important for hotels on several levels. Customers expect to have an enjoyable stay in a pleasant environment and be safe and secure whether they are in a hotel room, bathroom, lobby, restaurant, bar, gym or other facilities in the hotel. As a business, hotels have a duty of care to customers, employees, contractors and other people on their premises. This means pest control activities must be carried out safely and legally, by qualified professionals — even if it is by your own staff. Hotels have to comply with a range of laws and regulations: health and safety laws, food safety laws and environmental laws. In addition, some animals that can be regarded as pests are covered by wildlife protection law.